BUS 375 Business Productivity
Terms
undefined, object
copy deck
- In a value driven approach to ops mgmt, value is defined by:
- the customer
- 3 basic ops mgmt processes are:
-
product/process design
planning/scheduling/execution
performance measurement - value identification is the process of
- creating customers
- flexibility is the ability of an ops mgmt system to respond to changes in:
-
demand
supply
processes - Making decorated cakes is a __________ process
- job-shop
- The following are different components of total cost
-
operation.
repair.
disposal. - Timeliness is a dimension of value that is defined by
- speed and reliability
- Value can be defined by the following three performance elements
- timeliness, quality, and total cost
- Corporate vision determines how the firm and its managers will identify opportunities and react to them T/F
- TRUE
- Ford's recent decision to build a new flexible assembly line plant is a _________ decision. Ford's decision to cut 30,000 jobs is a _________ decision.
- structural, tactical
- What is wrong with this banner from the movie "Office Space"? (It says, "Is this Good for the Company?")
- Company should be "Customer".
- What is the MOST important thing to a U.S. company?
- Increase shareholder wealth or make a profit
- How do companies make a profit or increase shareholder wealth?
- Provide value to their customers
- How do companies provide value to their customers?
- Adjust their product/service offerings to match customer demand
- Which of the following categories of activities within a process is typically associated with value?
- Operations.
- In a value driven approach to operations management, value is defined by:
- the customer.
- In reviewing the concept of value, which of the following statements is true:
-
A. Value is never set by the company; it is always set by the customer.
B. The notion of providing value should underlie the process of setting an effective customer service level.
D. Value is not a static concept; it is always changing. - Structural operations management decisions include:
- capacity, facilities, and technology.
- Tactical operations management decisions include:
- workforce, production planning, and materials controls.
- You are a manager for a product in the mature phase of the product life cycle. Which of the following is considered to be the primary order winning characteristic for this item?
- cost
- Operations management is a business function concerning how firms design, make and deliver goods and services to their customers.
- T
- Operations management is a field of management that attempts to understand, explain, predict and change the organizational and strategic effects of the transformation process.
- T
- Which market-based approach does Subway use when creating a sub sandwich for a customer, given that the ingredients are already prepared?
- Assemble to Order
- On television, we see the Energizer Bunny keep "Going and going". This ad illustrates which of the following traits of quality?
- reliability
- Because of occasional sickness, company management was worried about missing schedules due to the lack of skilled workers. It was decided that all employees in the firm will be cross-trained in all critical skill areas. This is an example of which of the
- Program
- In a Make-to-Order (MTO) system, which of the following events would usually trigger production of more finished product?
- An order is received from a customer.
- In general, customer experience lead time is usually shortest for
- MTS items
- In the promotional material for its GG2330 portable bar code scanner, the Yanda Company states that the mean time between failures for the scanner is 400 operating hours. This is a description of the product's:
- Reliability.
- Timeliness is a dimension of value that is defined by:
- speed and reliability
- Transformation is a basic value-adding technology that includes:
- changes in physical location.
- Value through execution describes value that results from how
-
A. the product is made.
B. the good or service is delivered.
C. the good or service is supported after the sale. - Since customers determine value, which of the following is the most important factor of value?
- . I really don't have a clue.... it could be anything.
- The multiple aspects of value provided by a given product are independent from each other.
- F
- Through communications and through design, the firm affects customers' perceptions of product quality and timeliness
- T
- What makes value difficult to define is the fact that estimates of rarity and usefulness are judgments made by individual customers based on their own points of view.
- T
- _________ is a program for process improvement that focuses on revising procedures
-
kaizen event
continuous improvement - Lean Manufacturing focuses on reducing unnecessary motion, waste, and inventory in a manufacturing process
- T
- A bottleneck in the shop can usually be identified by:
- Amount of inventory waiting to be worked on.
- Improving a process by emphasizing the cross-functional execution of activities is known as:
- System integration
- Process thinking causes managers to address critical process elements including:
-
A. activities
B. inputs and outputs
C. flows, structure, resources, and metrics - Which of the following is a basic principle that should guide the ways that processes are designed and operated:
-
bottleneck activities limit process capacity
C. variability destroys capacity
D. metrics and measurements drive the process - Process thinking is a structured approach that views a firm and its various activities and functions in terms of the underlying processes
- T
- Process thinking is an approach to system's improvement that focuses attention on the outputs
- F
- Operations management is a business function concerning how firms design, make and deliver goods and services to their customers
- T
- When it was founded, was was Toyota's greatest strength?
- Manufacturing Flexibility
- Which of the following is the most appropriate definition of an "order winner"?
- A product characteristic that causes customers to choose the product over that of a competitor.
- Functional planning involves decisions related to:
- what metrics should be used to control strategic initiatives
- Corporate planning involves decisions related to:
- what businesses should we be in.
- The specific capabilities of a transformation process are the result of numerous decisions affecting:
-
A. technology and manufacturing process structure.
B. information systems and people.
C. location of facilities and planning systems. - Strategy involves identifying specific target customers that it will pursue through its design activities and through the management of its transformation system.
- T
- Corporate vision determines how the firm and its managers will identify opportunities and react to them
- T
- Strategy shapes the investments that the firm makes in its plants, equipments, information systems, and people (how they are recruited and trained).
- T
- The performance of the operations management system can be measured using cost-based metrics.
- F
- The process of designing a marketing campaign, inherently, has no bottlenecks
- F
- A short term, highly focused effort for improving a process is known as a:
- Kaizen
- Gaps in process descriptions include the following
-
A. documentation gap
B. perception gap
D. performance gap - Waste has no relationship to the value a customer might obtain from a product.
- F
- Deming's 14 points can be implemented individually or in groups depending upon the company
- F
- Quality improvement is led by middle management
- F
- A well-designed quality improvement program should be supported by catchy slogans and banners
- F