CMS EXAM 2
Terms
undefined, object
copy deck
- What are the different types of communication apprehension?
- As a trait, generalized context, audience based, situational
- What are internal effects of communication apprehension? External effects?
- rapid heart, queasyness, perspirations, shakiness, dry mouth
- What are external effects of communication apprehension? External effects?
- avoidance, withdrawl, disruption, overcommunication
- What are the three theories of why people experience fear about communicating?
- excessive activation (getting psyched), inappropriate cognitive processing (mental stress), inadequate communication skills
- What are the differences between the treatment approaches used for managing communication apprehension?
- systematic desensitization (relaxing and focusing on communicating)
- General and specific purpose?
- General is inform, persuade, or entertain. Specific is what to inform or persuade.
- What are the five strategies for organizing a speech?
-
- Select and narrow topic
- Determine purpose
- Develop central idea
- Generate main ideas
- Gather supporting material - What is the difference between types of evidence?
-
soft evidence: opinion, analogies etc
hard evidence: fact and statistic - What is persuasion? What is the difference between an attitude, value, and belief?
- changing attitude, value, belief or behaviour. predisposition, good or bad, true or false
- What is cognitive dissonance? How do listeners cope with it?
- making ppl uncomfortable with their current beliefs etc. They may discredit, reinterpret or seek new info, or stop listening or change.
- What are the different criteria for evaluating web resources?
- accountability, objectivity, date, usability, diversity
- What is Maslow’s Hierarchy of Needs? What needs to be satisfied before we feel the need to be self-actualized?
- Bottom to top: Physiological, Safety, Social, Self-esteem, Self-actualization (highest potential)
- What are the different types of propositions?
- Fact (true or false), Value (better or worse), Policy (procedural)
- What are the different types of analogies? How do they differ from one another? How do we use them effectively?
- literal or figurative
- What are statistics? How do we use them effectively?
- numbers: use a reliable source, accurate, understandable, rounded
- What are ethos, pathos, and logos? What are tips for using each?
- credibility, emotion, logic
- What is the difference between initial, derived credibility, and terminal credibility?
- before speech starts, during a speech (trustworthiness), final impression
- What is a fallacy? What are the differences between the types of fallacies? How are they different from one another?
- false reasoning or inapplicable evidence. causal: bad connection. Bandwagon: just bc ppl do it makes it right. either-or: oversimplified. hasty generalization: selfexlp. attack. red herring: irrelevant facts.
- What are the types of impromptu speaking situations?
- subjects, objects, quotations,
- Monroes sequence:
- intro, need, satisfaction, visualization, action