CMS 306 CH 10
Terms
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- Communication Apprehension
- a person's level of fear with expected or anticipated communication
- Traitlike CA
- an enduring, personality-type orientation toward a given mode of communication across a wide variety of contexts.
- Context-Based CA
- being fearful or anxious about communicating in one specific type of context.
- Audience-Based CA
- concerned with communicating with a given group or individual across time.
- Situational CA
- experienced with only a single individual or situation.
- What is a Cause for Traitlike CA?
- heredity
- What are the causes for Situational CA?
- novelty, formality, subordinate status, conspicuousness, unfamiliarity, dissimilarity, and degree of attention from others.
- What are the internal effects of CA?
- discomfort/ emotional arousal- can be positive or negative
- What are the external effects of CA?
- avoidance, withdrawal, disruption, over-communication
- What are the 3 theories of why people experience fear about communicating?
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⬢Excessive activation
⬢Inappropriate cognitive processing
⬢Inadequate communication skills - Excessive Activation
- occurs when the normal increase in activation in anticipation of a performance continues beyond the point where an individual is able to control it.
- Inappropriate cognitive processing
- depends on the way activation is interpreted
- Inadequate communication skills
- person feels that they do not know how to communicate effectively.
- What are the 4 treatment approaches to handling CA?
- Systematic Desensitization, Cognitive Restructuring, Skills Training, Visualization
- Systematic Desensitization
- Behavior Therapy
- Cogntive Restructuring
- Reframing / Rethinking/ Mind Shaping
- Skills Training
- Practicing through Workshops, Classes, Coaches
- Visualization
- Mentally Succeeding