TSTM Ch.9
The Management Information Systems Organization
Terms
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- 1st respons. of CIO
- Championing the organization-Promoting IT within the enterprise as a strategic tool for growth.
- 12th respons. of CIO
- Business discontinuity/disaster recovery planning: planning and implementing strategies to limit the impact of natural and human-made disasters on information technology and, consequently, the conduct of business.
- 7th respons. of CIO
- Sourcing: Developing and implementing a strategy for outsourcing (versus retaining in-house) IT services and/or people.
- Chief Information security officer (CISO)
- Ensure information management practices are consistent with security requirements.
- Full Outsourcing
- an enterprise can outsource all its IT functions from desktop services to software development.
- Selective Outsourcing
- an enterprise chooses which IT capabilities to retain in-house and which to give to an outsider.
- 8 things manager can expect from IS organization
- 1. anticipating technologies 2. Participating in setting and implementing strategic goals, 3. Innovating current processes, 4. managing supplier relationships, 5. establishing architecture platforms and standards, 6. promoting enterprise security, 7. planning for business discontinuities, 8. Managing human resources
- Focus of Ch.9
- Is to introduce managers to the typical activities of an IS organization in order to facilitate interaction with management information systems (MIS) professionals.
- 2nd resons. of CIO
- Architecture management: Setting organizational direction.
- Drivers of outsourcing
- Offer costs savings, ease transaction to new technologies, offer better strategic focus, provide better management of IS staff, Handle Peaks, Consolidate data centers, Infuse cash
- Application service provider (ASP)
- a company that "rents" the use of an application to the customer. In return, the ASP provides not only the software, but also the infrastructure, people, and maintenance to run it.
- 10th respons. of CIO
- Customer satisfaction management: understanding and communicating with both internal and external customers to ensure that customer satisfaction goals are met.
- Offshoring
- When the MIS organization uses contractor services, or even builds its own data center in a distant land
- Chief Knowledge Officer (CKO)
- Create knowledge management infrastructure, build a knowledge culture, Make corporate knowledge pay off.
- Federalism
- a structuring approach that distributes power, hardware, software, data, and personnel between a central IS group and IS in business units.
- 4th respons. of CIO
- Business technology planning: Bridging business and technology groups for the purpose of collaborating in planning and execution.
- Chief Telecommunications officer (CTO)
- Manage phones, networks, and other communications technology across entire enterprise.
- Chief Network Officer (CNO)
- Build and maintain internal and external networks.
- Chief Information Officer
- The senior-most officer responsible for the information systems activities within the organization. The CIO is a strategic thinker, not an operational manager. The CIO is typically a member of the senior management team and is involved in all major business decisions that come before that team, bringing an information systems perspective to the team.
- Centralized IS organizations
- bring together all staff, hardware, software, data, and processing into a single location.
- 8th respons of CIO
- Partnership developer: Degotiating relationships with key suppliers of IT expertise and services and making sure everyone is working toward mutual goals.
- 11th respons. of CIO
- Training: Providing training to IT users, as well as senior executives who must understand how IT fits with enterprise strategy
- Outsourcing
- the purchase of a good or service that was previously provided internally
- Chief Privacy Officer (CPO)
- Responsible for processes and practices that ensure privacy concerns of customers, employees, and vendors are met.
- Decentralized IS organizations
- scatter these components in different locations to address local business needs.
- Disadvantages of Outsourcing
- abdication of control, High switching costs, Lack of technological innovation, Loss of strategic advantage, reliance on outsourcer, Problems with security, Evapoization of cost savings
- Ship Analogy
- IS organization is a Ship, CIO is at the helm.
- 6th respons. of CIO
- IT infrasturcture management (e.g., computers, printers, and networks). Maintaining current technologies and investing in future technologies
- Chief Technology Officer (CTO)
- often works alongside the CIO. The CTO must have enough business savvy and communication skills to create an organizational vision for new technologies, as well as to oversee and manage the firm's technological operations and infrasturcture. They track emerging technologies, Advise on technology adoption, design and manage IT architecture to ensure consistency and compliance.
- Chief Resource Officer (CRO)
- Manage Outsourcing relationships
- 9th respons. of CIO
- Technology transfer agent: Providing technologies that enable the enterprise to work better with suppliers and customers-both internal and external-and consequently, increase shareholder value.
- 3rd respons. of CIO
- Business strategy Consultant: Participating in executive-level decision making.
- 5th respons. of CIO
- Applications development: Overseeing legacy and emerging enterprise initiatives, as well as broader strategic business unit (SBU) and divisional initiatives.