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I/O Psyc - Communication

Terms

undefined, object
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supportive communication
any communication that is accurate and honest and that builds and enhances relationships instead of jeopardizing them.
video-mediated communication
conferences in which people can hear and see each other using computers
HURIER model
the conceptualization that describes effective listenting as made up of the following six components: hearing, understanding, remembering, interpreting, evaluating, and responding.
computer mediated communication
forms of communication that depend on the use of computers.
formal communication
the sharing of messages the offical work of the organization
conjunctive statements
statements that keep conversations going by connecting one speaker's remarks to another's
personal communcation style
the consistent ways people go about communicating with others
overload
the condition in which a unit of an organization becomes overburdened with to much incoming information
channels of communications
the pathways over which messages are transmitted (e.g. telephone lines, mail, etc.)
disjunctive statements
statements that are disconnected from a previous statement, tending to bring conversations to a close
suggestion systems
Procedures that provide formal mechanisms to employees for presenting their ideas to the company
spam
unsolicited commercial e-mail
validating language
Language that makes people feel recognized and accepted for who they are
jargon
the specialized language used by a particular group
verbal communication
the transmission of messages using words either written or spoken
traditional verbal media
forms of communication that do not depend on the use of computers
decoding
the process by whcih a reciever of messages transforms them back into the sender's ideas
grapevine
an organizations informal communication, based mainly on friendship or acquaintance
communication
the process by which a person, group, or organization transmits some type of information (the message) to another person, group, or organization (the reciever)
invalidating language
language that arouses negative feelings about one's self worth.
feedback
Knowledge about the impact of messages on recievers.
noise
Factors capable of distorting the clarity of messages at any point during the communication process
corporate hotline
telephone lines staffed by experts ready to answer amployees questions, listen to their comments, and the like.
employee handbook
a document describing to employees basic information about a company; a general reference regarding a company's background, the nature of its business, and its rules.
encoding
the process by which an idea is transformed so that it can be transmitted to, and recognized by a reciever (e.g. a written or spoken message)
nonverbal communication
the transmission of messages without the use of words
MUM effect
the reluctance to transmit bad news, shown either by not transmitting the message at all or by delegating the task to someone else
newsletters
regularly published internal documents describing information of interest to employees regarding an array of business and nonbusiness issues affecting them.
organizational chart
a diagram showing the formal structure of an organization, indicating who is to communicate with whom
informal organization
the sharing of unofficial messages, ones that go beyond the organization's formal activities.
snowball effect
the tendency for people to share information with others with whom they come into contact
e-mail
a system whereby people use personal computer terminals to send and receive messsages between each other
KISS principle
a basic principle of communication advising that messages should be as short and simple as possible (abbr. for keep it short and simple)
organizational structure
the formally prescribed pattern of interrelationsships existing between various units of an organization
rumors
information with little basis in fact, often transmitted through informal channels
instant messaging
a form of e-mail that allows people who are online to share messages with one another instantaneously
strategic communication
the practice of presenting information about the company to broad, external, audiences, such as the press

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