I/O Psyc - Communication
Terms
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- supportive communication
- any communication that is accurate and honest and that builds and enhances relationships instead of jeopardizing them.
- video-mediated communication
- conferences in which people can hear and see each other using computers
- HURIER model
- the conceptualization that describes effective listenting as made up of the following six components: hearing, understanding, remembering, interpreting, evaluating, and responding.
- computer mediated communication
- forms of communication that depend on the use of computers.
- formal communication
- the sharing of messages the offical work of the organization
- conjunctive statements
- statements that keep conversations going by connecting one speaker's remarks to another's
- personal communcation style
- the consistent ways people go about communicating with others
- overload
- the condition in which a unit of an organization becomes overburdened with to much incoming information
- channels of communications
- the pathways over which messages are transmitted (e.g. telephone lines, mail, etc.)
- disjunctive statements
- statements that are disconnected from a previous statement, tending to bring conversations to a close
- suggestion systems
- Procedures that provide formal mechanisms to employees for presenting their ideas to the company
- spam
- unsolicited commercial e-mail
- validating language
- Language that makes people feel recognized and accepted for who they are
- jargon
- the specialized language used by a particular group
- verbal communication
- the transmission of messages using words either written or spoken
- traditional verbal media
- forms of communication that do not depend on the use of computers
- decoding
- the process by whcih a reciever of messages transforms them back into the sender's ideas
- grapevine
- an organizations informal communication, based mainly on friendship or acquaintance
- communication
- the process by which a person, group, or organization transmits some type of information (the message) to another person, group, or organization (the reciever)
- invalidating language
- language that arouses negative feelings about one's self worth.
- feedback
- Knowledge about the impact of messages on recievers.
- noise
- Factors capable of distorting the clarity of messages at any point during the communication process
- corporate hotline
- telephone lines staffed by experts ready to answer amployees questions, listen to their comments, and the like.
- employee handbook
- a document describing to employees basic information about a company; a general reference regarding a company's background, the nature of its business, and its rules.
- encoding
- the process by which an idea is transformed so that it can be transmitted to, and recognized by a reciever (e.g. a written or spoken message)
- nonverbal communication
- the transmission of messages without the use of words
- MUM effect
- the reluctance to transmit bad news, shown either by not transmitting the message at all or by delegating the task to someone else
- newsletters
- regularly published internal documents describing information of interest to employees regarding an array of business and nonbusiness issues affecting them.
- organizational chart
- a diagram showing the formal structure of an organization, indicating who is to communicate with whom
- informal organization
- the sharing of unofficial messages, ones that go beyond the organization's formal activities.
- snowball effect
- the tendency for people to share information with others with whom they come into contact
- a system whereby people use personal computer terminals to send and receive messsages between each other
- KISS principle
- a basic principle of communication advising that messages should be as short and simple as possible (abbr. for keep it short and simple)
- organizational structure
- the formally prescribed pattern of interrelationsships existing between various units of an organization
- rumors
- information with little basis in fact, often transmitted through informal channels
- instant messaging
- a form of e-mail that allows people who are online to share messages with one another instantaneously
- strategic communication
- the practice of presenting information about the company to broad, external, audiences, such as the press