cmn136 midterm 2reading
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- 3 Is of conflicts
- incompatiable goals, interdependence, interaction
- 5 conflict styles
- avoidance, accomadating, competition, compromise, collaborate
- 3 primary factors influencing conflict mangagement
- personal, relational, cultural factors
- paradoxes of stohn & cheney
- paradoux of structure, agency, identity, power
- managerial strategies for communicating about change
- spray & pray, tell & sell, underscore & explore, identify & reply, withhold & uphold
- difference between satisficing and optimizing model
- optimizing find single best solution, satisficing, solution will work well enough more realistic
- 5 phases of organizational conflict
- latent, perceived, felt, manifest, conflict aftermath
- problems identified in the organizational change process
- lack of management support, top managers forcing change, unrealistic expectations, inconsistant action by key managers, lack of meaningful participation, poor comm., purpose of program not clear, responsibiity for change not identified
- 3 phases of socialization
- anticipatory socializaton, encounter, metamorphesis
- distributive vs. integrative bargaining
- working against each other vs working together for a collective goal
- newcomer info seeking tactics
- overt quesitons, indirect questions, 3rd parties, testing limits, disguising conversations, observing, survelliance,
- stages of nutt's rational & logical model
- formulation, concept development, detailing, evaluation, & implementation
- 3rd parties help settle conflicts through
- mediation & arbitration
- groupthink symptoms
- illusion of invulnerability & morality, stereotyping, self censorship, illusion of unanmity, direct pressure on dissendents, reliance on self appointed mind guards