MIS chap4
Terms
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copy deck
- An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth.
- business model
- The time and money spent locating a suitable product and determining the best price for that product.
- search costs
- Situation where the relative bargaining power of two parties in a transaction is determined by one party in the transaction possessing more informatin essential to the transaction than the other party.
- infomation asymmetry
- Measurement of the depth and detail of information that a business can supply to the customer as well as information the business collects about the customer.
- richness
- Measurement of how many people a business can connect with and how many products it can offer those people.
- reach
- Pricing of items based on real-time interactions between buyers and sellers that determines what an item is worth at any particular moment.
- dynamic pricing
- A graphic display on a Web page used for advertising. The banner is linked to the advertiser's Web site so that a person clicking on it will be transportd to the advertiser's Web site.
- banner ad
- Ad that opens automatically and does not disappear until the user clicks on it.
- pop-up ad
- Web site or other service that provides an initial point of entry to the Web or to internal company data
- portal
- Business aggregating content or applications from multiple sources, packaging them for distribution, and reselling them to third-party Web sites.
- syndicator
- Business models based purely on the Internet.
- pure-play
- Business model where the Web site is an extension of a traditional bricks-and-mortar business
- clicks-and-mortar
- Electronic retailing of products and services directly to individual consumers.
- business-to-consumer (B2C) electronic commerce
- Electronic sales of goods and services among businesses.
- business-to-business (B2B)
- Consumers selling goods and services electronically to other consumers.
- consumer-to-consumer (C2C) electronic commerce
- The use of wireless sevices, such as cell phones or handheld digital information appliances, to conduct both business-to-consumer and business-to-business e-commerce transactions over the Internet.
- mobile commerce (m-commerce)
- The removal of organizations or business process layers responsible for certain intermediary steps in a value chain.
- disintermediation
- The shifting of the intermediary role in a value chain to a new source.
- reintermediation
- The tailoring of Web content directly to a specific user.
- Web personalization
- An organizatonal department responsible for handling customer service issues by telephone and other channnels.
- call center
- Sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements.
- procurement
- Another term for a private industrial network.
- private exchange
- A single digital marketplace based on Internet technology linking many buyers to many sellers.
- Net marketplace
- Third-party Net marketplace that is pimarily transaction oriented and that connects many buyers and suppliers for spot purchasing.
- exchange
- The use of digital technologies, such as credit cards, smart cards, and Internet-based payment systems, to pay for products and services electronically.
- electronic payment system
- Secure services for credit card payments on the Internet that protect information transmitted among users, merchant sites, and processing banks.
- digital credit card payment system.
- Software that stores credit card and owner identification information and provides these data automatically during electronic commerce purchase transactions.
- digital wallet
- Payment for a very small sum of money, often less than $10.
- micropayment
- System enabling users to make micropayments and purchases on the Web, accumulating a debit balance on their credit card or telephone bill.
- accumulated balance digital payment system
- System enabling consumers to make instant onlne payments to merchants and other individuals based on value stored in a digital account.
- stored value payment system
- A credit card-size plastic card that stores digital information and that can be used for electronic payments in place of cash.
- smart card
- Currency represented in electronic form that moves outside the normal network of money.
- digital cash
- Electronic payment system for people who want to send money to vendors or individuals who are not set up to accept credit card payments.
- peer-to-peer payment system
- Systems that extend the functionality of existing checking accounts so they can be used for online shopping payments.
- digital checking
- System used for paying routine monthly bills that allows users to view their bills electronically and pay them through electronic funds transfers from banks or credit card accounts.
- electronic billing presentment and payment system
- Competition between two or more different distribution chains used to sell the products or services of the same company.
- channel conflict