Vocabulary Ch 6
Terms
undefined, object
copy deck
- Facial expressions and body positions that relay a person's feeling.
- Non-verbal Communication
- Sending and recieving messages; an exchange of thoughts, ideas, and beliefs between two or more people.
- Communication
- A note sent within a company used to aid the memory of the recipient, usually concerning office matters in a company.
- Memorandum
- Words a person uses in speech or writing.
- Active Vocabulary
- The words that surround a particular word or passage that can shed light on the meaning of the word or passage.
- Context
- When each member of a negotiation gives up some of its demands and meets the other side halfway.
- Compromise
- A written document sent to someone outside of a company, usually formal in style and tone.
- Business Letter
- An objective, third-party expert used to help solve disputes.
- Arbitrator
- A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
- Paraphrasing
- The words a person understands when he or she reads them or hears them spoken.
- Recognition Vocabulary
- A reaction or response to what is said, including verbal and nonverbal communication.
- Feedback
- A clash or struggle that sometimes occurs when individuals or groups have different points of view.
- Conflict
- Bargaining through persuasion rather than argument to resolve disputes between two or more individuals, or groups.
- Negotiation
- A change in tone or pitch of a person's voice used to convey meaning.
- Inflection
- To encourage or make something easier to accomplish.
- Facilitate
- The ability to understand another person's feelings and motives.
- Empathy
- To pull away from a volatile situation and give the other party time to cool off before attempting to resolve the conflict.
- Withdrawal
- To supervise or check for accuracy.
- Monitor