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Wash Cashier Test

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Explain the 3 step procedure for power antennas and antennas that will not go down?

1. Advise the customer we are not responsible for an damage

2. Scotch tape the top of the antenna

3. Enter customer advised power antenna on receipt for all power antennas. (wether broken or functioning)

fill in the proper pre-selling code used for each:

  1. Super Kiss
  2. Deluxe
  3. Basic
  4. Super ticket
  5. Deluxe fleet ticket
  6. Super Supreme ticket
  7. Super Lube Ticket
  8. Underspray w/ R.I
  9. Clear Coat P
  1. SK
  2. DLX
  3. B
  4. 1189
  5. 1190
  6. 1173
  7. 1253
  8. US
  9. PR
  10. KG
  11. 5
  12. 1183
  13. B gas
  14. 1125
  15. 24
  16. EX

Interior locations receipt codes:

Express combo
6
explain detail shop term : 10,20,30 minute wait at the detail shop.
There is up to 10 (20 or 30) minute wait after the wash, and it will take around 10 minutes to do the interior.
Explain detail shop term : green light.

There is no wait to start the vehicle, it will take around 10 minutes to do the interior after the wash.
Explain how to do an overring and when would you do one?
PLace "OR" on receipt so in can later be deleted. Be sure not to write on the transaction identification number.
Explain how to ring in a 5-day & 6-10 Day guarantee receipt?
Open, full plate, enter full plate, full plate, hit the 5-day (hot ket) or the 6-10 day (hot key) subtotal cash. Staple the two receipts together and put in the bin.
Explain the procedure for a hand written ticket for a free wash?

Call a manager
Explain the procedure for a rear wiper blade?

put a yellow wiper sleeve ober the wiper. if you are out of wiper sleeves, stick two pieces of duct tape around the wiper to the window but be sure to only put tape on the window
Explain the procedures for a rewash and how do you ring it in?
Open, full plate, enter plate, full plate, Rewash, subtotal cash. On the receipt write the name,date, location, time, reason.
Explain the proper procedure for completing a refund?
open, refund, enter amount, refund, and cash out/swipe card. Fill out authorization form which the customer signs and the employee signs. Staple form with new and old receipt and place in bin.
Explain what you would say to a customer that complained about the van charge?
WE use more prduct and chemicals, time and labore to clean the vehicle.
How do you know if the tires are too wide?
Measure with the tire gauge.
How do you ring in a basic AXI ticket to a super kiss?
open, full plate, enter full plate #, full plate, 1183 carwash ticket, 1330 exterior upgrade lookup, subtotal, cash out/swipe card.
How do you ring in a company wash and a kiss gloss?
open, full plate, enter full plate #, full plate, 1176 company  button, subtotal, cash out. HTey fill out the receipt and you put it in the bin. Open 1179 company car button, subtotal cash and tape the recepit to the window.
How do you ring in a deluxe ticket that was upgraded to super from the store?
open, full plate, enter full plate #, full plate 1187 carwash ticket button, subtotal, and cash. staple the two receipts together and return to the customer, then place ticket in bin.
How do you ring in a deluxe wash with a lube 1. from the store? 2. from the lube booth?

open, full plate, enter full plate #,  full plate

  1. upper function deluxe store, subtotal cash
  2. 1152 gas receipt, subtotal cash
How do you ring in a superkiss wash from the store?
open, full plate, enter full plate, full plate, upper function super store, subtotal, cash. Staple receipts together and give to customer.
If the car wash is broken down, how long do you extend a customers guarantee receipt?
3 days
list 8 preventable damages.
  1. wiper blades
  2. cellular antennas
  3. power antennas
  4. height
  5. tire width
  6. truck beds
  7. mirrors
  8. body damage (signal)
What do you do when you make a drop?

feed the paper, count deposite, facing the bills in the same direction. Hit the deposit button, enter the amount, hit deposite button again. The drawer will open. wrap the receipt around the cash adn place into locked safe.
What is the purpose of the van guage? Where is it located? What is the maximum?
The van gauge is used to measure the height of the vehicle and it is located above the booth the max. is 84 inches.
When ringing in a plate # you ring in:
The full plate #
why should the acash drawer be left open at night?
So no on breaks the register to see there is no money in the drawer
Why do we check the beds of pick up trucks?
We check so no loose debris flies out.
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