Olive Garden Server test
Terms
undefined, object
copy deck
- N.C.O.
- Neat, clean orderly
- BD
- Business Decline
- 4 components to a genuine Italian dining experience
- Fresh simple delicious Italian food, complemented with a great glass of wine, in a comfortable home-like Italian setting welcomed by people who treat you like family
- Hospitaliano
- our passion for 100% guest delight, we take pride in doing it right the first time, we value everyone as family and friends.
- P.A.C.E.
-
PACE- we personalize your experience by responding at the pace that is appropriate for your dining experience.
ATTENTIVENESS- while dining with us your needs are anticipated and exceeded.
CARING_ Our Italian spirit of warmth and generosity is our top priority and our passion for 100% guest and team member delight is easily apparent through our actions.
EXCELLENCE- The goals we set are representative of how Michelangelos quote inspires us: The greater danger for most of us is not that our aim is too high and we miss it, but that our aim is too low and we reach it. - Building rapport with guests
- Welcome guests like family, smile get to know ask there timing and occasion, Introduce yourself and your room partner by name, remember guest favorites, learn and use their names when possible.
- If guest orders appetizer and salad what questions do you ask?
- Would you like to have the salad right away or would you like me to hold off until after the appetizer.
- Why do we determine guests needs
- So that the guest doesn't have to want or ask for anything, we anticipate what they need before they ask
- Define Suggest, inform, endorse
- Making mouth watering suggestions to your guests by using a standard method to describe food and beverage items on our menu.
- SIE favorite appetizer
- My personal favorite is the creamy spinach artichoke dip, it's a delicious blend of spinach artichokes and cream cheese served warm with tuscan bread, it is a great one for sharing with friends.
- Define olive garden branch
- highlights our deliscous low fat entrees
- Di resserva fizzano
- Created by the italian culinary intstitute
- What nutritional info do we have
- Gluten,allergen, calories, sodium
- What is up charge
- There is an up charge for alfredo sauce sub, fett sub and any stuffed pasta.