De-install A Cross-Connect
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- PRE-Task Verification 1 of 5
- 1. Customer Service or the Implementation Manager has created a De-Install SR requesting removal of a specific cross-connect.
- PRE-Task Verification 2 of 5
- 2. That specific cross-connects serial number must be clearly stated on the De-Install SR.
- PRE-Task Verification 3 of 5
- 3. The Implementation Managers contact name and phone number is in the remarks of the de-install service request.
- PRE-Task Verification 4 of 5
- 4. The type of circuit to be de-installed (Coax, UTP, single-mode or multi-mode fiber) has been verified in the Install Base.
- PRE-Task Verification 5 of 5
- 5. The tools to perform the de-installation are available at the IBX. (e.g., visual fault locator, light meter, optical signal detector, etc.)
- BEST PRACTICE
- "Best Practice" is to have two people&2 sets of eyes& confirming the correct cross-connect is being de-installed. This may not always be possible, but should be the goal.
- Task Step 1 of 12
- The person(s) executing this procedure and making all notations on the SR should be trained members of the IBX staff appointed by IBX management.
- Task Step 2 of 12
- Adhere to any date/time stipulations for the disconnect order. (begin to account for 24 hour safety window)
- Task Step 3 of 12
- Identify the serial # of the cross-connect(s) to be de-installed from the De-Install SR.
- Task Step 4 of 12
- Query the serial # in IB to view the installation details. Note the IB information to be used for verification. To query records in IB, you may use: 1) legacy Clarify circuit IDs, 2) 11.5.4 order.line, or 3) the current Serial # format in 11.5.10.
- Task Step 5 of 12
- Verify that the serial #, IB information (installation details) and physical location (demarcation) for the cross-connect being de-installed matches the labels at the A-end and Z-end patch panels. If any details do not match, send the ticket back to the
- Task Step 6 of 12
- At the cage, look for activity link light on all copper and coax cross-connects before disconnecting the cable. Use an Optical Signal Detector for all fiber cross-connects. If any activity or a signal is found on the cross-connect, note that in the SR a
- Task Step 7 of 12
- Tag the cable being de-installed at both the A- and Z- sides. The details on the tag must include: -De-install SR # -Time and Date disconnect performed - Name of the person who removed the cross connect from the Patch Panel
- Task Step 8 of 12
- Disconnect the cross-connect on the A-side. Once the A-side is disconnected, attach test equipment (light meter or visual fault locater) to the cable.
- Task Step 9 of 12
- Disconnect the cross-connect on the Z-side. Verify the signal from the test equipment attached to the A-side being received. If not, reconnect the circuit immediately and contact the IBX management team as this may indicate the wrong cross-connect dis
- Task Step 10 of 12
- Update the SR with the following notes: -The cross-connect serial # (found in step 1). - Cross-connect disconnected. Cable will be removed, and De-install SR will be closed after 24-hours have passed with no trouble tickets for this cross-connect. Not
- Task Step 11 of 12
- After the 24-hour safety window has passed with no trouble tickets, physically remove the cross-connect cable from A-side demarcation to Z-side demarcation. If unable to safely remove the entire cable from demarcation to demarcation, cut the ends of th
- Task Step 12 of 12
- Update the Notes section of the De-Install SR with the following information: -Time and Date cable removed
- WHAT IF TROUBLE TICKET DROPS
- DURING SAFETY WINDOW If: A trouble ticket is received during the 24-hour Safety Window, Then: Reconnect the cross-connect at its original locations at the A-end and the Z-end. Cancel the De-Install SR. IMPORTANT! If the port has already been assigne