FMgtch18
Terms
undefined, object
copy deck
- communication
- the process of transmitting information from one person to anohter
- effective communication
- the process of sending a message in such a way that the message received is as close in meaning as possible to the message intended
- oral communication
- face to face conversation group discussions, telephone calls, and other circumstances in which the spoken word is used to transmit meaning
- written communication
- memos, letters, reports, notes and other circumstances in which the written word is used to transmit meaning
- communication network
- the pattern through which the members of a group communication
- vertical communication
- communication that flows up and down the organization, usually along formal reporting lines; takes place between managers and their superiors and subordinates and may involve several different levels of the organization
- horizontal communication
- communication that flows laterally within the organization; invovled colleagues and peers at the same level of the organization and may involve individuals from several different organizational units
- grapevine
- an informal communication network among people in an organization
- management by wandering around
- an approach to communication that involves the manager's literally wandering around and having spontaneous conversations with others
- nonverbal communication
- any communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves