MANAGEMENT CH 11

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COMMUNICATION: THE TRANSFER & UNDERSTANDING OF MEANING
INTERPERSONAL COMMUNICATION: COMMUNICATION BETWEEN 2 OR MORE PEOPLE
ORGANIZATIONAL COMMUNICATION: ALL THE PATTERNS, NETWORKS, & SYSTEMS OF COMMUNICATION WITHIN AN ORGANIZATION
MESSAGE: A PURPOSE TO BE CONVEYED
ENCODING: CONVERTING A MESSAGE INTO SYMBOLS
CHANNEL: THE MEDIUM A MESSAGE TRAVELS ALONG
DECODING: RETRANSLATING A SENDER'S MESSAGE
COMMUNICATION PROCESS: THE 7 ELEMENTS INVOLVED IN TRANSFERRING MEANING FORM 1 PERSON TO ANOTHER
NOISE: ANY DISTURBANCES THAT INTERFERE WITH THE TRANSMISSION, RECEIPT, OR FEEDBACK OF A MESSAGE
7 ELEMENTS OF THE COMMUNICATION PROCESS: 1.COMMUNICATION SOURCE
2.MESSAGE
3.ENCODING
4.CHANNEL
5.DECODING
6.RECEIVER
7.FEEDBACK
4 CONDITIONS INFLUENCING THE EFFECTIVENESS OF A ENCODED MESSAGE: 1.SKILLS
2.ATTITUDES
3.KNOWLEDGE OF SENDER
4.SOCIOCULTURAL SYSTEM
COMMUNICATION METHODS: 1.FACE-TO-FACE
2.TELEPHONE
3.GROUP MEETINGS
4.FORMAL PRESENTATIONS
5.MEMOS
6.TRADITIONAL MAIL
7.FAX MACHINE
8.EMPLOYEE PUBLICATIONS
9.BULLETIN BOARDS
10.OTHER COMPANY PUBLICATIONS
11.AUDIO- & VIDEOTAPES
12.HOT LINES
13.ELECTRONIC MAIL
14.COMPUTER CONFERENCING
15.VOICE MAIL
16.TELECONFERENCES
17.VIDEOCONFERENCES
12 QUESTIONS TO EVALUATE COMMUNICATION METHODS: 1.FEEDBACK
2.COMPLEXITY CAPACITY
3.BREADTH POTENTIAL
4.CONFIDENTIALITY
5.ENCODING EASE
6.DECODING EASE
7.TIME-SPACE CONSTRAINT
8.COST
9.INTERPERSONAL WARMTH
10.FORMALITY
11.SCANABILITY
12.TIME OF CONSUMPTION
NONVERBAL COMMUNICATION: COMMUNICATION TRANSMITTED WITHOUT WORDS
THE BEST-KNOWN TYPES OF NONVERBAL COMMUNICATION: 1.BODY LANGUAGE
2.VERBAL INTONATION
BODY LANGUAGE: REFERS TO GESTURES, FACIAL EXPRESSIONS, & OTHER BODY MOVEMENTS THAT CONVEY MEANING
VERBAL INTONATION: REFERS TO THE EMPHASIS SOMEONE GIVES TO WORDS OR PHRASES THAT CONVEYS MEANING
BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION: 1.FILTERING
2.SELECTIVE PERCEPTION
3.EMOTIONS
4.INFORMATION OVERLOAD
5.DEFENSIVENESS
6.LANGUAGE
7.NATIONAL CULTURE
FILTERING: THE DELIBERATE MANIPULATION OF INFORMATION TO MAKE IT APPEAR MORE FAVORABLE TO THE RECEIVER
SELECTIVE PERCEPTION: WHEN PEOPLE SELECTIVELY INTERPRET WHAT THEY SEE OR HEAR ON THE BASIS OF THEIR INTERESTS, BACKGROUND, EXPERIENCE, & ATTITUDES
INFORMATION OVERLOAD: WHEN THE INFORMATION WE HAVE TO WORK WITH EXCEEDS OUR PROCESSING CAPACITY
(LANGUAGE) 3 VARIABLES THAT INFLUENCE THE LANGUAGE A PERSON USES & THE DEFINITIONS GIVEN TO WORDS: 1.AGE
2.EDUCATION
3.CULTURAL BACKGROUND
OVERCOMING THE BARRIERS TO EFFECTIVE INTERPERSONAL COMMUNICATION: 1.USE FEEDBACK
2.SIMPLIFY LANGUAGE
3.LISTEN ACTIVELY
4.CONSTRAIN EMOTIONS
5.WATCH NONVERBAL CUES
LISTENING: AN ACTIVE SEARCH FOR MEANING
ACTIVE LISTENING: LISTENING FOR FULL MEANING WITHOUT MAKING PREMATURE JUDGMENTS OR INTERPRETATIONS
EMPATHY: PLACING YOURSELF IN THE SENDER'S POSITION
FORMAL COMMUNICATION: COMMUNICATION THAT FOLLOWS THE OFFICIAL CHAIN OF COMMAND OR IS PART OF THE COMMUNICATION REQUIRED TO DO ONE'S JOB
INFORMAL COMMUNICATION: ORGANIZATIONAL COMMUNICATION THAT IS NOT DEFINED BY THE ORGANIZATION'S STRUCTURAL HIERARCHY
2 PURPOSES OF INFORMAL COMMUNICATION: 1.PERMITS EMPLOYEES TO SATISFY THEIR NEED FOR SOCIAL INTERACTION
2.CAN IMPROVE AN ORGANIZATION'S PERFORMANCE BY CREATING ALTERNATIVE CHANNELS OF COMMUNICATION
DIRECTION OF COMMUNICATION FLOW: 1.DOWNWARD
2.UPWARD
3.LATERALLY
4.DIAGONALLY
DOWNWARD COMMUNICATION: ANY COMMUNICATION THAT FLOWS DOWNWARD FROM A MANAGER TO EMPLOYEES. USED TO INFORM, DIRECT, COORDINATE, & EVALUATE EMPLOYEES
UPWARD COMMUNICATION: COMMUNICATION THAT FLOWS UPWARD FROM EMPLOYEES TO MANAGERS
LATERAL COMMUNICATION: COMMUNICATION THAT TAKES PLACE AMONG ANY EMPLOYEES ON THE SAME ORGANIZATIONAL LEVEL
COMMUNICATION NETWORKS: THE VARIETY OF PATTERNS OF VERTICAL & HORIZONTAL FLOWS OF ORGANIZATIONAL COMMUNICATION
3 COMMON COMMUNICATION NETWORKS: 1.CHAIN NETWORK
2.WHEEL NETWORK
3.ALL-CHANNEL
CHAIN NETWORK: COMMUNICATION FLOWS ACCORDING TO THE FORMAL CHAIN OF COMMAND, BOTH DOWNWARD & UPWARD
WHEEL NETWORK: REPRESENTS COMMUNICATION FLOWING BETWEEN A CLEARLY IDENTIFIABLE & STRONG LEADER & OTHERS IN A WORK GROUP OR TEAM
ALL-CHANNEL: COMMUNICATION FLOWS FREELY AMONG ALL MEMBERS OF A WORK TEAM
GRAPEVINE: THE INFORMAL ORGANIZATIONAL COMMUNICATION NETWORK
HOW TECHNOLOGY AFFECTS MANAGERIAL COMMUNICATION: 1.IMPROVED A MANAGER'S ABILITY TO MONITOR PERFORMANCE
2.ALLOWED EMPLOYEES TO HAVE MORE COMPLETE INFORMATION TO MAKE DECISIONS
3.PROVIDED EMPLOYEES OPPORTUNITIES TO COLLABORATE & SHARE INFORMATION
2 DEVELOPMENTS IN INFORMATION TECHNOLOGY WITH THE MOST IMPACT ON MANAGERIAL COMMUNICATION: 1.NETWORKED COMPUTER SYSTEMS
2.WIRELESS CAPABILITIES
NETWORKED COMPUTER SYSTEM: WHEN AN ORGANIZATION LINKS ITS COMPUTERS TOGETHER THROUGH HARDWARE & SOFTWARE, CREATING AN ORGANIZATIONAL NETWORK
E-MAIL: INSTANTANEOUS TRANSMISSION OF WRITTEN MESSAGES ON COMPUTERS THAT ARE LINKED TOGETHER
INSTANT MESSAGING (IM): INTERACTIVE REAL-TIME COMMUNICATION THAT TAKES PLACE AMONG COMPUTER USERS WHO ARE LOGGED ON TO THE COMPUTER NETWORK AT THE SAME TIME
VOICE-MAIL: SYSTEM THAT DIGITIZES A SPOKEN MESSAGE, TRANSMITS IT OVER THE NETWORK & STORES THE MESSAGE ON DISK FOR THE RECEIVER TO RETRIEVE LATER
FAX: MACHINES THAT ALLOW THE TRANSMISSION OF DOCUMENTS CONTAINING BOTH TEXT & GRAPHICS OVER ORDINARY TELEPHONE LINES
ELECTRONIC DATA INTERCHANGE (EDI): A WAY FOR ORGANIZATIONS TO EXCHANGE STANDARD BUSINESS TRANSACTION DOCUMENTS, SUCH AS INVOICES OR PURCHASE ORDERS, USING DIRECT COMPUTER-TO-COMPUTER NETWORKS
TELECONFERENCING: ALLOWS A GROUP OF PEOPLE TO CONFER SIMULTANEOUSLY USING TELEPHONE OR E-MAIL GROUP COMMUNICATIONS SOFTWARE
VIDEOCONFERENCING: TELECONFERENCING WHERE MEETING PARTICIPANTS CAN SEE EACH OTHER OVER VIDEO SCREENS
INTRANET: AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & IS ACCESSIBLE ONLY BY ORGANIZATIONAL EMPLOYEES
JARGON: SPECIALIZED TERMINOLOGY OR TECHNICAL LANGUAGE THAT MEMBERS OF A GROUP USE TO COMMUNICATE AMONG THEMSELVES
EXTRANET: AN ORGANIZATIONAL COMMUNICATION NETWORK THAT USES INTERNET TECHNOLOGY & ALLOWS AUTHORIZED USERS INSIDE THE ORGANIZATION TO COMMUNICATE WITH CERTAIN OUTSIDERS SUCH AS CUSTOMERS OR VENDORS
DIAGONAL COMMUNICATION: COMMUNICATION THAT CUTS ACROSS BOTH WORK AREAS & ORGANIZATIONAL LEVELS
DEFENSIVENESS: ENGAGING IN BEHAVIORS SUCH AS VERBALLY ATTACKING OTHERS, MAKING SARCASTIC REMARKS, BEING OVERLY JUDGEMENTAL, & QUESTIONING OTHERS' MOTIVES
ASPECTS OF ORGANIZATIONAL COMMUNICATION: 1.FORMAL VERSUS INFORMAL COMMUNICATION
2.FLOW PATTERNS OF COMMUNICATION
3.FORMAL & INFORMAL COMMUNICATION NETWORKS

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Number of cards 55