OB Questions
Terms
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- Opinion seeker/giver
- clarifies pertinent values
- Free riders
- People who benefits from the efforts of others while contributing little or nothing themselves
- Extraversion (Big Five Model)
- A personality factor that describes the degree to which a person is sociable, talkative, and assertive. (from Big Five Model)
- Maintenance Roles - Commentator
- Commentator records and comments on group processes/dynamics
- Elaborator
- promotes greater understanding through examples or exploration of implications
- Maintenance Roles - Encourager
- Encourager fosters group solidarity by accepting and praising various points of view
- Information seeker/giver
- clarifies key issues
- Social inhibition
- s what keeps humans from becoming involved in potentially objectionable actions and/or expressions in a social setting. The significance of this inhibiting behaviour varies greatly from person to person, and may be closely linked to a person's confidence.
- Recorder
- performs a "group memory" function by documenting discussion and outcomes
- Low self monitors
- do opposite, acting out can lead to one way communication and they ignore vernal/nonverbal cues
- Orienter
- keeps group headed toward its stated goal(s)
- 5 stages of creative and innovation
- Preparation - starts from base of knowledge. | concentration - focus on problem at hand | Incubation - do it unconciuosly where we mull over things an make assocations | Illumination- here is where the associations are ultimately made | Verification - going thru entire process to verify, modify. or try out new process/idea |
- Coordinator
- pulls together ideas and suggestions
- What are the 5 dimensions of Luthans CHOSE model?
- Confidinece/self-efficacy, Hope, Optimism, subjective well being, and emotional intellegence
- Halo Effect
- Drawing a general impression of an individual on the basis of a single characteristic.
- Energizer
- prods group
- Self Efficacy
- belief in one self to accomplish a task
- Maintenance Roles - Gatekeeper
- Gatekeeper encourages all group members to participate
- Self-Fulfilling Prophecy
- A concept that proposes a person will behave in ways consistent with how he or she is perceived by others.
- Brainstorming - nominal tech
- generates ideas and then evaluates and selects a solution
- Agreeableness (Big Five Model)
- A personality factor that describes the degree to which a person is good-natured, cooperative, and trusting. (from Big Five Model)
- Distinctiveness (Attribution Theory)
- A behaviour rule that considers whether an individual acts similarly across a variety of situations. (Attribution Theory)
- Consensus (Attribution Theory)
- A behavioural rule that considers if everyone faced with a similar situation responds in the same way. (Attribution Theory)
- List some of Wilson's profile for an effective manager.
- Clarifies goals and objectives, encourages participation, plans and organizes, has techniqal and administrative expertise,facillitates work through team building and coaching, provides feedback, keeps things moving, controls details, applies reasonable pressure for goal accomplishment
- High Self monitors
- strives to make a good public impression, watches their behavior, and adapts and Higher can be seen as a chameleaon/dishonest
- Cognitive Dissonace
- Psychological discomfort experiences when attitudes and behavior are inconsistent
- Openness to Experience (Big Five Model)
- A personality factor that describes the degree to which a person is imaginative, artistically sensitive, and intellectual. (from Big Five Model)
- Instrumental Cohesiveness
- Based on mutual dependency neeed to get the job done
- Maintenance Roles - Compromiser
- Compromiser helps resolve conflict by meeting others "half way"
- Maintenance Roles - standard setter
- Standard setter evaluates the quality of group processes
- Initiator
- suggests new goals or ideas
- Maintenance Roles - Harmonizer
- Harmonizer mediates conflict through reconciliation or humor
- Evaluator
- tests group's accomplishments with various criteria such as logic and practicality
- Asch Effect
- Giving into a unanimous but wrong decision
- Escalation of commitmant
- Sticking with stupid decision
- McGregors theory?
- Of X and Y
- Emotional Stability (Big Five Model)
- A personality factor that describes the degree to which a person is calm, self-confident, and secure. (from Big Five Model)
- List 4 type teams
- Advice teams - info to managers, Production teams - org day to day operations, Project teams - app. specialized knowledge to specific problems, Action Teams- Highly skilled to provide skills on demand
- 4 of TQM principles
- A. do it right 1st time to eliminate costly rework B. Listen to and learn from customers/employees C. make continous improvement an every day matter D. Build teamwork, trust and mutual respect
- Internal locus of control
- attributing outcomes to ones own actions
- Abilene paradox
- is a paradox in which a group of people collectively decide on a course of action that is counter to the preferences of any of the individuals in the group. It involves a common breakdown of group communication in which each member mistakenly believes that their own preferences are counter to the group's and do not raise objections.
- Maintenance Roles - follower
- Follower serves as a passive audience
- Brainstoming delphi tech
- it anomalously produces both ideas or judgments.
- Self-Serving Bias
- The tendency for individuals to attribute their own successes to internal factors while putting blame for failures on external factors.
- Conscientiousness (Big Five Model)
- A personality factor that describes the degree to which a person is responsible, dependable, persistent, and achievement-oriented. (from Big Five Model)
- Consistency (Attribution Theory)
- A behavioural rule that considers whether the individual has been acting in the same way over time. (Attribution Theory)
- Simons normative model
- guided by bounded rationality. A. limited information processing B. the use pf judgmental heuristics and C. Satisficing
- Socio-emotional cohesiveness
- Sense of togethernesses based on emotional satisfaction
- Kelly's Attribution Theory
- The theory that when we observe what seems like atypical behaviour by an individual, we attempt to determine whether it is internally or externally caused.
- Rational Model of decision making
- consists of identifying the problem, generating alternative solutions, evaluating and selecting a solution, and implementing and evaluating the solution
- Social Loafing
- decrease in individual effort as group size increases
- Procedural technician
- performs routine duties
- Social facilitation
- is the tendency for people to be aroused into better performance on simple tasks (or tasks at which they are expert or that have become autonomous) when under the eye of others, rather than while they are alone.
- Group think
- giving in (cohesive) and not thinking of alternatives