Mgmt chapter 1
Terms
undefined, object
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- which of the following is included in the definition of OD?
- ALL of the above(e)
- Which of the following is not one of the stems of OD
- Environmental Analysis(b)
- The first T-group was formed
- as people related to data about their own behavior(d)
- According to the managerial grid, an individual's style can be best be described as which of the following
- his or her own concern for production or people(b)
- As the QWL movement evolved, it fostered a new phase of activities known as
- Employee involvement
- Strategic change interventions involve imporving
- all of the above(d)
- the three sequential steps in lewin's change model are
- unfreezing, movement, refreezing(b)
- the action research model focuses on
-
a>planned change as a cyclical process &
b> heavy diagnosis prior to acting, planning, and implementation (D - A & B) - which activity is not part of the general model of planned change
- interviews and action planning (A)
- when an action researcher is dealing with an organization that is underorganized, the steps in the change process are
- identification, convention, organization, evaluation(C)
- To be a successful in international settings, the OD practitioner must
-
a> become aware of their own cultural biases
c> Adapt the action research process to fit the cultural context.(E-A & C) - According to lewin, the best way to manage change is to increase the forces for change
- False
- Change strategies are often modified on the basis of contiued diagnosis
- True
- The relationship between planned change and organizational performance and effectiveness is well understood
- False
- Which of the following is not a core skill of an OD practitioner
- Financtial management skills(D)
- one of the major limitations of the internal consultant is
- their potential loss of objectivity(C)
- which is true of external OD consultants
- None of the above(D)
- Ethical dilemmas of the OD practitioner concern
- All of the above(E) - misrepresentation, misuse of data, coercion, value and goal conflict
- from the list below, what is/are the primary advantages for understanding emotional intelligence
- ALL of the above(D)- addressing resistance, gaining commitment, addressing ambiguity
- A great deal of research is available about the skills/knowledge of an effective OD practioner
- FALSE
- Following entry and contracting, an OD practitioner starts with diagnosing an organization or department
- True
- To be able to design and execute an intervention is a minor requirement for the OD practioner
- FALSe
- with the development of new and varied intervention approaches, the role of the OD professional needs to be seen as being along the entire continuum from client centered to consultant-centered
- False
- Despite the flexibility of the OD profession, most OD professionals have had specific training in OD
- True
- The process of entering a client system consists of
- Clarifying the issue, determining the relevant client, and selecting a practitioner(A)
- The presenting problem is
- often a symptom of an underlying problem(D)
- Which answer below best describes the “relevant†client?
- generally those who can directly impact change issues(D)
- The goal of the contracting process is
- to make a good decision about how to proceed with the OD process(B)
- Which of the following is not a step in the contracting process?
- determining the change project(C)
- Contracting is typically a very formal, written process when internal OD practitioners are involved
- TRUE