Nursing - Communication
Terms
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- Voice is to verbal communication as _________________ is to non-verbal communication.
- Body Language
- What is the basic element of human interaction?
- Communication
- What 3 ways can an individual block communication with another?
-
By failing to listen
By using inappropriate comments or questions
By gossiping or spreading rumors - What things influence verbal communication?
- Vocabulary, Denotative and connotative meanings, Pacing, Intonation, Humor, Clarity, Timing and Relevance
- When the nurse helps or encourages the patient to communicate feelings or perceptions, fears, anxieties, frustration, expectations and increased dependency needs, this is what form of interaction?
- Therapeutic
- What factors may influence communication?
- Attitude, Sociocultural or ethnic background, Past experiences, Knowledge of subject matter, Ability to relate to others, Interpersonal perceptions, Environmental factors / time, place, and the presence of people
- The receiver receives what from the sender?
- Message
- True or False? Non-verbal and verbal communication of the sender are not related when a message is received by the receiver
- FALSE ! Verbal and non-verbal communication are interrelated. Non-verbal cues adds meaning to verbal communication
- Name 5 of 9 things that promote effective communication.
- Rapport, Specific objectives, Comfortable environment, Privacy, Confidentiality, Client focus, Use of nursing observations, Optimal pacing, Providing personal space
- When the nurse interacts with the patient in talking about the news or sports on TV or in the paper, this interaction is called ...
- Social interaction
- What does the receiver give to the sender to let the sender know the message was received?
- Feedback
- The means of conveying the message to the receiver by the sender is the __________ .
- Channel
- Name 2 types of interactions that occur in the nursing field between the nurse and patient.
- Social interactions and therapeutic interactions
- Communication allows people to .....?
- establish, maintain, and improve contacts with others
- How do we non-verbally communicate?
- By our position or posture, by gestures, touch, vocal cues, physical appearance, facial expressions, and distance or spatial territory
- Two people communicating with each other is a type of what communication ?
- Interpersonal communication
- The environment between the sender and receiver can be defined as what?
- The physical and emotional atmosphere present at the time of the interaction.
- What type of communication exists in a small group, such as a study group, of 3-10 people or in a large group, such as a classroom, of > 10 people?
- Public communication
- What are three phases of a therapeutic relationship?
-
Initiating or orienting phase
Working phase
Terminating phase - Communication takes two basic forms. What are they?
- Verbal and Non-verbal
- If the message sent and the message received are not the same, there is said to be a ___________ in the message.
- Discrepancy
- What motivates the sender and receiver to communicate with each other?
- Referent
- When an individual uses a block during communication, they ...... ?
- they fail to perceive the other person as a human being
- Communication can be seen as two processes which are?
- process of sharing information and process of generating and transmitting meanings.
- When communication is vague and not clear, it is:
- Ambiguous
- Name 6 ways we communicate.
- Touch, Expression, Gesture, with Symbols, with Words, with Silence