Chapter 6 Voc.
Terms
undefined, object
copy deck
- An objective, thrid party expert used to help solve disputes.
- Abitrator.
- A clash or streggle that sometimes occurs when individuals or groups have different points of view.
- Conflict.
- To pull away from a volatile situation and give the other party time to cool off before attempating to resolve the conflict.
- Withdrawal.
- A reaction or response to what is swaid, indviding verbal and nonverbal communication.
- Feedback.
- The words that surround a paticular word or passage that can shed light on the meaning of the word or passage.
- Context.
- Bargaining through persuasion rather than argument to resolve dispates between two or more individures or groups.
- Negotiation.
- Sending and receiving messages; an exchange of thoughts, ideas, and beliefs between two or more people.
- Commuication.
- Facial expressions and body positions that relay a persons feeling.
- Nonverbal Communication.
- Words a person uses in speech or writing.
- Active Voc.
- To supervise or cheak for accuracy.
- Montior.
- The words a person understands when he or she reads, them or hears them spoken.
- Recognition Voc.
- A change in tone or pitch of a persons vaile used to convex meaning.
- Inflection.
- A written document sent to someone outside of a company usually formal in style and tone.
- Business Letter.
- The ability to understand another person's feeling or motives.
- Empathy.
- To encourage or make something easier to accomplish.
- Facilite.
- A note sent within a company used to aid the menory of the recipient usually concerning office matters in a company.
- Memorandium.
- when each member of a negotiation gives up some of its demands and meets the other side halfway.
- Compromise.
- A listening technique that requires the listen repeat the speakers ideas or thoughts in his or her own words.
- Paraphrasing.